DTC SUPPORT TEAM
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Technical Support for DTC Online Classroom
Kim is the answerer of questions and solver of issues relating to the functioning of the DTC online classroom. If something in the course isn’t working right for you, just let her know, and she’ll get it fixed.
Hello, I’m Kim DeCoste, and I’m the person who worked with all these brilliant engineers to help put together the online courses we offer at DTC. We’ve all worked very hard to make sure that everything works all the time, but when you’re dealing with ones and zeros, there’s always a chance that something will go wrong from time to time. When our participants let us know they’re having trouble, we go to work right away to get things working smoothly again, because we understand how valuable their time is when every minute counts toward passing the exam. If I can’t solve the problem, I have a wonderful team of technical folks from our online classroom provider who are great a solving those extra tricky technical issues. I really enjoy working with folks to help them reach this important goal in their lives, and I absolutely love it when the “I passed!” emails start pouring in when they receive their exam results. – Kim
Kim received her Bachelor of Science in Radio, Television and Film from Northwestern University in 1982 with an additional concentration in Speech Education and Instructional Design. She worked for many years as a freelance video producer, writer, director, and editor on over 100 museum, non-proﬁt, government, educational, and corporate ﬁlm and video productions, including numerous award-winning programs. More recently, she has worked as a content developer for web sites, interactive media, and online courses.
Technical Support for DTC Website
Neil is a webmaster and our technical backup hitter, taking on those pesky technical problems that require coding and other mysterious digital skills. You may not have a chance to interact with Neil, but it’s good to know he’s there, solving problems so that you never know they exist.
Hello, I’m Neil Howell, and I’m the geek. I maintain the server and work with Kim, Jimm, and all the instructors to make sure that Dr. Tom’s Classroom site is up and running. Our site is a WordPress site and I work with the design team to convert their vision into the site that you see today. Often I’m asked to coordinate with our online classroom provider to maintain and improve our learning solution to provide a problem-free experience for our students. I’m constantly encouraged by the positive feedback I receive from my colleagues and the amazing testimonials from our participants who have successfully conquered the PE Exam. And I consider it an honor to be part of Dr. Tom’s Classroom.
Neil attended East Carolina University in 1970. After enlisting in the Navy in 1971, he graduated from the Defense School of Photography (formerly the Naval School of Photography) in Pensacola, Florida. As part of VQ-1, a Naval Reconnaissance Squadron, Neil participated in several highly classified operations and received multiple commendations. This is where he encountered his first computer. After leaving the Navy, Neil worked with national and international companies providing technical support for large video projects. His client list includes IBM, Glaxo Welcome, NORTEL, and a host of other organizations and non-profits. He has received three Silver Reels, and one Golden Reel as a video editor. Presently his technical expertise is concentrated on Dr. Tom’s Classroom.
Technical Support for DTC Participant Forums
Jimm is the keeper of the all important DTC Participant Forums. He makes sure this vital life line between our participants and instructors is functioning and running smoothly for everyone.
Hi, I am a marketing / media production guy but I’ve always had a affinity for engineers. I started my career working with a manufacturing engineering group of a international corporation. Our group designed and maintained robotic lines that assembled logic boards for enterprise communication equipment. I really enjoyed my job and at the time thought about getting a engineering degree. That was a great period of my life. But fate took me in a different direction. A marketing position became available in the company. It was perfect for my skill set and the rest is history.
I began to help train our sales force on ways to sell our products. As my experience grew, so did my responsibilities allowing me to help produce award winning sales and marketing media. After a few years, I broke out with two other media experts, Kim and Neil, to form a small media production company focusing on education. We loved the creative challenges but noticed our clients were asking if their content could be moved online. Clients were wanting to economically distribute information globally and the internet was the answer. I was proud to be doing my small part to help good educators teach others.
Then, we met Dr. Tom. Tom is one of the best educators I have ever had the privilege of knowing. He was developing a “Method” to help engineers prepare for the Professional Engineering Exam and wanted to post it online. Our company joined forces with Tom to provide engineers all the strategies and materials necessary to pass the PE exam. At DTC, I honestly believe I am doing just that. DTC Courses are your best chance to get your PE!
Jimm received his Bachelor of Arts in Radio, Television and Motion Pictures from the University of North Carolina at Chapel Hill. He is an award winning producer, editor, and animation / media professional.
“I passed with 84%! I am convinced that without Dr. Tom’s Classroom I would not have done nearly as well and there’s a good chance I would not have passed. I was very impressed with the material Dr. Tom covered, how he focused on what we needed to know for the exam (not the theory), and how open he and his staff were to any questions or problems I had throughout the courses. I highly recommend that anybody who is planning to take the PE take Dr. Tom’s Classroom review courses and follow his study outline.”
Amy C., PE, Houston, Texas
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